At Luxodaly, we respect your privacy and are committed to protecting your personal information. As a printmaking art store dedicated to craftsmanship and creativity, we understand that trust is essential in every customer relationship. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or communicate with us.
If you have any questions regarding this policy, please contact us at wholesale@luxodaly.com.
1. Information We Collect
We may collect the following types of information when you interact with Luxodaly:
1.1 Personal Information
When you place an order, subscribe to our newsletter, or contact us, we may collect:
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Full name
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Email address
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Shipping and billing address
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Phone number
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Payment information (processed securely through third-party providers)
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Order history and purchase details
1.2 Non-Personal Information
We may also automatically collect certain technical information when you visit our website, including:
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IP address
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Browser type and version
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Device information
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Pages visited and browsing behavior
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Referral source
This information helps us improve user experience and website performance.
2. How We Use Your Information
Luxodaly uses collected information for the following purposes:
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To process and fulfill your orders
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To provide shipping updates and order confirmations
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To respond to inquiries and customer service requests
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To improve our website, products, and services
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To send promotional communications (only if you opt in)
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To prevent fraud and enhance transaction security
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To comply with legal obligations
We will never sell or rent your personal information to third parties.
3. Payment Information
All payment transactions are processed through secure third-party payment gateways. Luxodaly does not directly store or have access to your complete credit card or payment details. Payment providers use encryption and security standards to protect your financial information.
4. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
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Enhance website functionality
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Remember your preferences
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Analyze website traffic
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Improve browsing experience
You can disable cookies through your browser settings; however, doing so may limit certain website features.
5. Email Communications
If you subscribe to our mailing list, we may send updates about new print releases, promotions, or artistic projects. You may unsubscribe at any time by clicking the “unsubscribe” link in our emails.
We may also send transactional emails related to:
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Order confirmations
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Shipping updates
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Account notifications
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Policy changes
These communications are necessary for order fulfillment and service delivery.
6. Data Sharing & Third Parties
We may share limited information with trusted third-party service providers solely for business operations, including:
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Payment processors
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Shipping carriers
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Website hosting providers
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Marketing service providers
These partners are required to protect your data and may only use it for the specific services they provide to Luxodaly.
We may disclose information if required by law, court order, or legal process.
7. Data Retention
We retain personal information only as long as necessary to:
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Fulfill orders
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Maintain financial records
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Comply with legal obligations
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Resolve disputes
When information is no longer required, it is securely deleted or anonymized.
8. Data Security
Luxodaly implements appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your data, no online transmission or storage system can be guaranteed to be 100% secure. By using our website, you acknowledge this inherent risk.
9. International Users
If you access our website from outside the country where our servers are located, your information may be transferred across international borders. By using our services, you consent to such transfers in accordance with applicable data protection laws.
Customers are responsible for complying with local privacy regulations in their respective jurisdictions.
10. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
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The right to access your data
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The right to request correction of inaccurate information
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The right to request deletion of your data
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The right to object to certain data processing activities
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The right to withdraw consent for marketing communications
To exercise these rights, please contact us at wholesale@luxodaly.com. We may require identity verification before processing certain requests.
11. Children’s Privacy
Luxodaly does not knowingly collect personal information from children under the age of 13 (or the applicable age in your jurisdiction). If we become aware that we have collected such information without parental consent, we will take appropriate steps to delete it.
12. Third-Party Links
Our website may contain links to external websites operated by third parties. Luxodaly is not responsible for the privacy practices or content of those external sites. We encourage users to review the privacy policies of any linked websites.
13. Changes to This Privacy Policy
Luxodaly reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes indicates acceptance of the revised policy.
We recommend reviewing this page periodically to stay informed about how we protect your information.
14. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or how your information is handled, please contact us:
Email: wholesale@luxodaly.com
At Luxodaly, protecting your privacy is part of honoring the trust you place in our art and our brand. We are committed to transparency, responsibility, and respect in every interaction.